Privacy Policy

At Bespoke Botanics, we understand that the information you provide to us is personal and we are committed to respecting your privacy. This policy outlines what personal information we collect, and how we use this information.

Why do we collect information?

Bespoke Botanics collects information to establish and deliver requested services and to improve our customer service. The main reason for this is to ensure orders are delivered without problems.

Types of information we collect

Bespoke Botanics may collect the following types of information:
- Billing, shipping and order information, including buyer/recipient name, address, phone number(s), email address.
- Information related to transactions (both completed and cancelled) including products, buyer/recipient details and transaction time stamps.
- Website use information including visit counts, page views, average time on site, traffic source, browser type, terms search, referrals, operating system, connection speed, IP address; and any other information that is send to Bespoke Botanics.

How do we use the information we collect?
Bespoke Botanics only use or disclose information about our customers in ways they would expect.
This means we only use information to meet your requirements or to improve our website.

Below are the circumstances, but are not limited to, where we collect and use your personal information:

  • To establish and maintain your requested services (credit card details and contact information is required to process payment, perform delivery and direct any queries).
  • To register as a user (eg: to make future ordering easier or join our subscription).
  • To provide you with ongoing information.
  • To better understand and meet the needs of our customers.
  • To run Bespoke Botanics events or promotional activities

Bespoke Botanics may disclose your personal information to its payment agent or third party contractors, in which they will be obligated to use the personal information in accordance with the terms of our privacy. We do not sell or otherwise provide personal information to other companies for the marketing of their own products or services. In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this policy, Bespoke Botanics may disclose information in order to meet any legal obligations and to establish, exercise or defend its legal rights.

Other websites and security
Our site may contain links to other websites.
Bespoke Botanics is not responsible for the privacy practices nor the content of those external sites.
Bespoke Botanics strives to use commercially acceptable means to protect your personal information. We do not store any credit card details. However, we do keep billing, shipping and order information which is encrypted prior to transmission over the Internet.

Updates to this policy and your consent

In using this site you agree to the terms of this policy and consent us to use your information as outlined.
Bespoke Botanics may update this privacy policy at any time.

Please check this page regularly to ensure you are familiar with any changes.

How to contact us

If you have any concerns relating to this privacy policy, please don't hesitate to contact us at angela@bespokebotanics.com