FAQ / Shipping

When will I be charged for my weekly or fortnightly subscription?

We will charge your card (through Paypal) 5 days before the actual delivery or you can pay by direct deposit.  E.g Since personal subscription deliveries are on a Friday that means the charge will occur on the previous Monday.  You can consider each week’s delivery as a reminder that its your last chance to pause the next weeks delivery before your order is confirmed.

 

Does it have to be weekly, fortnightly or monthly?

At this stage Bespoke Botanics only offer these options, however you can manage your account and manually pause for the weeks you would like to skip. We also supply flowers for special occasions by arrangement.

 

Are there additional charges?

No.  The cost of flowers and delivery is all included in the two pricing options.

 

Are the flowers fresh?

Since we create one unique arrangement each week, we can assure you there isn’t left over stock on hand to use in our arrangements.  Depending on the blooms they may be tight when you receive them. They’ll open fully within a few days ensuring you can enjoy them at their best.

 

How will they be packaged?

They will be loosely arranged and wrapped beautifully in paper.  The stems will be wet packed to keep the flowers freshest whilst in transit to you.

 

Vases or not?

We don’t deliver the flowers in a vase – this can be such a personal choice and it would also limit the blooms we offer.   One week you may be delighting in a large arrangement and the next it is petite and delicate – necessitating different vases

 

How to best care for your flowers

When you receive and unpack your blooms, trim about 2cm off the stems at a sharp angle. This helps the flowers drink more easily.

Remove any leaves that will be below the water line in your vase. Re trimming the stems and freshening the water every few days will keep your flowers looking their optimum.

Make sure you use a squeaky clean vase, ideally glass.

Find a nice home for them. A cool place, away from the sun, heaters and draughts is good. Some flowers are sensitive to ethylene which is given off by fruit, car fumes and cigarette smoke - so keep them away from these things too if you can.

 

Refunds and Returns

Our aim is to deliver all blooms in perfect condition. In the unlikely event that there is a problem with your order we have the following guidelines:

If the problem is the fault of Bespoke Botanic we will either re-deliver or refund your purchased product, depending on your preferred option.

If there is a mistake on the order form e.g. incorrect information, Bespoke Botanics cannot be held responsible if an order is not fulfilled. We will of course work with you to try and correct the issue and make sure that your Bespoke Botanics  arrangement arrives at its intended destination as soon as possible.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Bespoke Botanics we’d really like to know about it. You can send feedback, photos, comments and questions to angela@bespokebotanics.com and we’ll get back to you as soon as possible.



Delivery

We offer free shipping to homes or businesses located within the following area:

From Sandringham to the city, out to Kew and back around to Bayside. 

Free delivery areas:

Abbotsford

Bentleigh

Caulfield

Fairfield

Melbourne CBD

Pt Melbourne

Albert Park

Brighton

Clifton-Hill

Fitzroy

McKinnon

Ripponlea

Alphington

Carlton

Collingwood

Gardenvale

Highett

Sandringham

Armadale

Camberwell

Cremorne

Glenhuntly

Middle-Park

Southbank

Ashburton

Canterbury

Docklands

Hampton

Murrumbeena

Richmond

Balaclava

Carnegie

Elsternwick

Hawthorn

Nth&Sth Melbourne 

St Kilda

Balwyn

Parkdale

Camberwell

Braeside

Elwood

Malvern

Ormond

Toorak

 


We also ship to Western and Northern suburbs within Melbourne for a delivery fee of $40. 

If you live outside these areas please contact us via email and we will provide you a courier fee.